Top articles How to use ICT HelpDesk Category: Instructions Please follow the steps below to submit a ticket to the ICT HelpDesk: 1. On the home page, click on Submit a Ticket, then select a category. Image 1: Submit a ticket button. Image 2: Select c... How to check your ticket status? Category: Instructions Follow the steps below to check the status of your ticket: 1. On the homepage, click on View Tickets. 2. Type in the ticket tracking ID (sent via email) and your email address. 3. Click View ...