How to use ICT HelpDesk

Please follow the steps below to submit a ticket to the ICT HelpDesk:

1.  On the home page, click on Submit a Ticket, then select a category.

Image 1: Submit a ticket button.

Image 2: Select category page..

2. Fill in the required fields:

• Name: Enter your full name
• Email: Provide a valid email address for responses
• Subject: Provide a brief summary of your problem
• Message: Describe your issue in detail

Image 3: Category fields.

Note:  Additional fields are displayed in certain other categories.

3. Attach files if necessary by clicking on Choose File under the attachment section.

Image 4: File attachment.

4. Click Submit Ticket to send your request.

Image 5: Submit Ticket button.